REFUND POLICY
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
Eligibility for Returns:
- Items must be unused and in brand new condition
- Items must be in the original packaging
- All tags and packaging material must still be attached
- Require receipt or proof of purchase (your order number)
Important: Please do not send your purchase back to us without prior authorization. In case you do, it will be returned to you at your own expense.
Items That Cannot Be Returned:
- Downloadable products (e.g. videos)
- Incense
- Singing bowl accessories
- Goods showing signs of any mechanical damage
We will always work with you to find a solution and exchange the item if it arrived damaged, please contact us at info@healingbowl.asia.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will notify you of the approval of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.
Cancellations
If you request to cancel the order within 24 hours after it was placed and we are able to stop the shipment, a 4% cancellation fee will be deducted from your refund.
The fee doesn't apply to pre-orders where the entire order is not available.
Exchanges
We will be happy to replace items if they arrived defective or damaged. If you need to exchange it for the same or a different item, send us an email at info@healingbowl.asia.
Shipping
Return Shipping Address:
The address will be provided after the return request is approved.
Shipping Costs:
- You are responsible for paying your own shipping costs for returning the item
- Original shipping costs are non-refundable (paid directly to carriers)
- If you receive a refund, the cost of the original shipping will be deducted from your refund
Shipping Tips:
- Delivery times for exchanges may vary depending on your location
- If you are shipping an item over $100, consider using:
- A trackable shipping service
- Shipping insurance
- Note: We don't guarantee that we will receive your returned item.
Need Assistance?
For any questions regarding returns, refunds, or exchanges, please contact us at: info@healingbowl.asia
